H
Inbox · 26 open
MineTeamUnassignedSLA risk
Maya Chen2m
Webhooks failing on Acme staging — 502 since 10:14
Hey team, getting a 502 from /v2/webhooks every minute…
High · #4821 · Acme Corp · Pro
Diego Park14m
Cannot delete archived workspace
When I click Delete it just spins and times out.
Med · #4820 · Northbrook
Sage Williams1h
Billing — switched plan, charged twice
I upgraded last Monday and was charged on both plans.
High · #4818 · Lakeside Studio
Tomas Reyes2h
SSO loop after Okta migration
After login I get redirected back to the SSO page…
Med · #4815 · Quantum Labs
Iris Bauer3h
Export to CSV missing rows after May 1
Hi — I noticed the export only contains entries up to…
Low · #4811 · Gildenhall
Renée Voss5h
Slow API responses — EU region
P95 has been around 1.8s all afternoon.
Med · #4806 · Pelican Foods
Webhooks failing on Acme staging — 502 since 10:14
#4821 · Maya Chen, Acme Corp · opened 12 min ago · SLA in 48 min
Maya Chen · Acme Corp · 10:24
Hey team — webhook deliveries to our staging endpoint started failing about 10 minutes ago. We're getting 502s on every retry from /v2/webhooks. Nothing on our side changed; backend deploy was 4 days ago. Endpoint hash: whk_9aJ2… — the same hash works fine on production.
You · Helix Support · 10:31
Hi Maya — looking now, give me a few minutes. Do you remember when the staging endpoint was last redeployed on your side, and is it sitting behind Cloudflare or the same load balancer as prod?
Maya Chen · 10:33
Staging redeployed last Friday. It's behind a different LB than prod (Fly.io app, single region IAD). Same WAF rules though.
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